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Starwide Online is committed to your financial security. Unfortunately, fraud and scams are a common occurrence in today's world. We encourage you to be proactive and invite you to periodically visit our security center pages for information on current fraud and identity theft notices affecting our customers. The key to protecting yourself is to stay informed and alert. If you feel you have been a victim of fraud or identity theft, please contact us immediately so that we can work together to find a solution.


Current Security Notices:

 

COVID-19 Response:

AUGUST 6, 2020 - We're here for you, and we're ready to help. For 135 years, we've faced our communities' challenges head-on and this one is no different. To do just that, we're taking proactive steps to do our part to address the COVID-19 pandemic. For the safety of our customers, employees and communities, we've implemented additional procedures including social distancing measures, hand sanitizer, and a rigorous cleaning protocol.
 
Our branches are open for walk-in business. However, to support social distancing efforts, we encourage our customers to take advantage of our drive-through facilities or our online, mobile, text and telephone banking options. You can complete a majority of normal banking services through these channels. If you need to establish these services, or would prefer to talk with one of our bankers, don't hesitate to call your local branch. If you do need to meet in person with us, it helps to call ahead to schedule an appointment.
 
We're here for you now, and for the next 135 years. Stay safe.

A Reminder about Starwide Online's Fraud Detective Services:

With Starwide Online's Fraud Detective services, you may receive legitimate telephone calls that alert you to potentially suspicious activity. A call from our Fraud Department will ONLY ask you to enter your zip code and details about a specific transaction. Under NO CIRCUMSTANCES will you be asked to provide your card number, PIN, or other sensitive information. 

What to do if Your Card is Lost or stolen:

If your CREDIT CARD is lost or stolen, contact the bank immediately at:

If your DEBIT or ATM CARD is lost or stolen, contact the bank immediately at:

How to Protect Against Identity Theft:

Your best protection against identity theft is to stay informed and consistently monitor your financial situation. Fortunately, there are steps you can take to minimize the risk that you become a victim of identity theft.

  • Each year, request a free credit report from the three credit reporting companies here or by calling (877) 322-8228. Please keep in mind that some companies claiming to offer free credit reports may charge additional fees for this service.
  • Close accounts and cancel cards you no longer use (keep in mind this may affect your credit score).
  • Carefully review all statements provided to you by Starwide Online and any other financial institutions you have accounts with. Report any unauthorized or suspicious activity immediately.
  • Never simply throw away sensitive financial documents. Shred all statements and any information with personal or sensitive information.
  • Never give out personal or account information over the phone, through email or over the internet to unsolicited sources.
  • Keep all financial documents, records, Social Security cards and other sensitive information in a safe, secure place.
  • Make copies or a list of the contents of your wallet in the event that it is lost or stolen.
  • View more information on identify theft by visiting the FDIC website.

What If You Are a Victim of Identity Theft?

  • Report incidents of identity theft to the FTC here, or the FTC identity Theft hotline at (877) 438-4338.
  • File a report with the local police.
  • Contact the IRS and file Form 14039, Identity Theft Affidavit (or provide a copy of the police report).
  • Contact the fraud departments of the three major credit bureaus: Equifax at (800) 525-6285, Experian at (888) 397-3742, and TransUnion at (800) 680-7289.
  • Close any accounts that have been tampered with or opened fraudulently.

FFIEC Guidance - Important Information about Account Authentication & Online Banking:

If you use online or mobile banking, you will be interested to learn that six federal financial industry regulators teamed up to make your accounts more secure. Supervisory guidance from the Federal Financial Institutions Examination Council (FFIEC) is designed to make online transactions of virtually all types safer and more secure. 

  • To view information regarding consumer accounts, click here.
  • To view information regarding business accounts, click here.